ciatoto Privacy Policy

This page describes what we collect when you use ciatoto and how we keep that data protected. Our commitment centres on transparency about your information and your rights to access, correct, or request deletion of your personal data. We operate across supported Indonesian jurisdictions where local law permits, and we comply with applicable data-protection frameworks governing our service.

When you open an account on ciatoto, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in slot tournaments, live-dealer tables, or sportsbook markets, we collect identifiable information. Our privacy design centres on minimising collection to what is necessary for account verification, payment settlement, and regulatory compliance.

What We Collect on ciatoto

We collect your name, email address, phone number, and date of birth during account registration. For deposit and withdrawal processing, we retain your chosen payment method details—whether you link DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet). We do not store your full banking credentials; payment processors handle card or e-wallet tokenisation. We also record your betting activity, tournament participation history, and account balance to maintain betting integrity and settlement accuracy across slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, as well as live-dealer tables and football markets covering Liga 1, Piala AFF, and international competitions.

Our servers may sit outside your jurisdiction. We employ encryption in transit (TLS 1.2 or higher) and at rest for sensitive fields. Access logs and session data are retained for standard security auditing; we purge logs older than twelve months unless local law requires longer retention.

How We Use Your Data

We use your personal data to:

• Process your deposits and withdrawals through payment partners.
• Verify your identity and prevent fraud and money-laundering violations.
• Maintain your betting history, settlement records, and account balance across all games and markets.
• Respond to customer-support inquiries via our support channels.
• Send service notifications (account alerts, withdrawal status, tournament schedule updates).
• Comply with local regulatory requests from authorities.

We do not sell or lease your personal data to third parties for marketing. We do not use your data to build profiles for external commercial sale.

Third-Party Processors and Data Sharing

We share limited personal data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), identity-verification vendors, and hosting providers. Each processor operates under a data-processing agreement that requires them to protect your data and use it only for the purpose we specify. We may disclose data to law-enforcement or regulatory bodies in response to valid legal requests. We do not transfer data outside Indonesia unless you explicitly consent or local law requires it for compliance.

Cookies and Tracking

We use cookies to maintain your login session and remember your language preference. We do not place third-party tracking pixels or analytics cookies that identify you across other websites. Your browser may refuse cookies; if you disable them, core platform functions (login, deposit) may not work. We do not track your behaviour after you leave ciatoto.

Your Rights and Choices

You may request access to all personal data we hold about you. You may ask us to correct inaccurate information or request deletion of your data, subject to legal retention obligations. If you believe we have processed your data unlawfully, you may lodge a complaint with your local data-protection authority. To exercise these rights, contact our support team with your account email and a clear description of your request.

We undertake to respond to all data-access requests within thirty days, or notify you of a reasonable extension if your request is complex.

Data Retention

We retain your account data for as long as your ciatoto account remains active. After closure, we keep identification records and transaction history for a minimum of five years to meet anti-money-laundering and tax-reporting obligations. Login and session logs are purged after twelve months. We permanently delete your account upon your written request, except for data we are legally required to retain.

Contact ciatoto

If you have questions about this privacy policy or wish to exercise your rights, reach out to our support team. We acknowledge inquiries from users in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our standard response window is two business days. We do not offer instant answers to complex data requests; verification may take longer depending on the nature of your inquiry and the supporting documents you provide.

Our services are available only where local law permits. This policy reflects our commitment to protecting your information and respecting your privacy rights on ciatoto across all supported jurisdictions.